Case Studies
On Call Notifications for cost saving
The customer was using a third party supplier to provide monitoring services outside of business hours, but had only a few instances of service incidents in a 2 year period.
Filtering out false events from Monitoring systems
The customer had a high volume of events being logged in Freshservice from their monitoring systems, for which many were deemed as being false alerts and cloaked the genuine alerts and customer tickets.
AI implementation for Knowledge Share
With a bespoke system supplied to customers the use of generic public domain AI was unsuitable for the customer, where a requirement was set in having AI searching linked to their own internal document repositories and data.
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